Privacy Policy

How we use your information

The British Flat Shoe Company never make your personal details available to any other company for marketing purposes. The British Flat Shoe Company (and our representatives) may hold your personal details in order to process your order and maintain your account for research purposes. If you order with us we store and send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your My Account page once you have logged in.

Use and storage of data

If you have registered with us, or ordered items from us, we will have your email address, telephone number, postal address and the method you chose to make your purchase with. If you chose to have a delivery made to a third party address, then that will also be held on our records.

We maintain an order history of your purchase(s), which allows you and us to track your deliveries and review past purchases. We may offer you a promotion or reward we think you might like based on your order history.

We currently plan on keeping all consumer data until we have completed a review and developed plans for its archiving, deletion or depersonalisation. This review will be complete within 12-18 months..

We do not store any payment details. Once you have entered your payment details into the site we will use them for the transaction they have been entered for and that transaction only.

Email communications

If you have registered to receive emails from The British Flat Shoe Company, you can remove your email address from the list at any time by emailing We will never make your personal details available to other companies for marketing purposes.

We will endeavour to make all our communications clear in their intent. We will endeavour not to overuse your personal data.


To prevent any unauthorised persons accessing your data, it is protected throughout the payment process.

Made in Great Britain.

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