Terms & Conditions
The British Flat Shoe Company has taken every care in the preparation of the content of this website, in particular we try to ensure that all the prices shown on the website are accurate.
If we have reduced products on the site they will show the 'now price' and 'was price' with banners reflecting the discount level by £ off or % off. The reductions shown are reductions from the original ('was price') charged on the website. All products offered at a reduced price will be available for home delivery only.
Pricing and availability information is subject to change without notice.
All prices are quoted in UK pounds sterling. All prices are inclusive of VAT and are inclusive of delivery charges.
How your order is processed
After you have placed an order with us, we will send an email acknowledgement of that order to your designated email address. This email is a confirmation and receipt of your order.
If after we have confirmed your order we discover any unforeseen reason as to why we cannot complete it, we will cancel your order, in full or in part, and advise you by email, text or phone call, and refund when necessary.
Our receipt of your offer to purchase our goods is subject to their availability. Our acknowledgement of order acceptance via the web or email is not a guarantee of delivery. If we are unable to deliver the goods which you have offered to purchase we will tell you as quickly as possible and a full refund will be given. Please note that despatch estimates are not guaranteed and that despatch times should not be relied upon as such.
Payment can be made using the following major credit and debit cards:
Visa, Mastercard. Payments can also be made via PayPal if you are a verified user.
Governing law and jurisdiction
The agreement between us shall be governed by and interpreted in accordance with English law and the jurisdiction of English courts.
All deliveries are subject to stock availability and authorisation of your payment.
We can either deliver your order to an address of your choice. The delivery address must be in the UK, and hold a valid postcode. We do not deliver to Eire, the Channel Islands or BFPO addresses.
For mainland UK and Northern Ireland there is no delivery charge.
Delivery service applies on orders placed before 3pm Monday - Thursday. Orders placed on Friday will be delivered on Monday, Orders made on Saturday and Sunday's will be delivered on Tuesday.
Deliveries will be made by Royal Mail and are are normally made Monday-Saturday from 9am-5pm (excluding Bank Holidays). You will receive a confirmation of despatch to your chosen email account.
If you have any questions about the delivery of your order, please call 0845 55 77 888 The line is open Monday to Saturday 9.00am to 5.00pm (excluding Christmas day, Boxing day and New Years day and Bank Holidays).
Deliveries will be made using Royal Mail 1st class signed for next day service.
*PLEASE NOTE THAT WE CANNOT GUARANTEE NEXT DAY DELIVERIES TO HIGHLANDS AND ISLANDS AND WHICH ARE TYPICALLY HARDER TO REACH. WE LOVE OUR COUNTRY BUT SOMETIMES THE WEATHER DOESNT BEHAVE IN THE WAY WE WOULD LIKE IT TO. PLEASE BEAR IN MIND INCLEMENT WEATHER CONDITIONS IF YOU ARE EXPECTING AN ORDER. We are using a Royal Mail *Signed for service so delivery is dependent on being in to receive your order.
We make every effort to ensure that your order is carefully despatched to you, and we hope that you're happy with your purchase. However, if you have any cause for dissatisfaction with your goods you may return them.
Items must be in their original condition, unworn and returned within 28 days of receiving them. You should follow the returns procedure which is detailed on the returns page.
If you experience any difficulties with returning goods please call us on 0845 55 77 888 or email firstname.lastname@example.org
All of this is in addition to and does not affect your statutory rights.
The cost of returning the items is the responsibility of the purchaser.
Right to cancel this agreement
Under the Distance Selling Regulations, you have seven working days starting the day after delivery (the 'cooling-off period') in which to cancel this agreement, if for any reason you are not happy with the goods that have been delivered.
If you wish to cancel this agreement, you must notify us, and return the goods that have been delivered to you using the free of charge returns label included.
Goods are refunded within 30 days.
How you can cancel this agreement
Please contact us as soon as possible if you wish to cancel your order, you can do so by writing to us, calling 0845 55 77 888 or going through the contact us page on our website. Orders can only be cancelled before processing/despatch has begun. The cut off for order cancellation is 3pm on the day of despatch. This will be the same dy you order as we aim for a a next day service.
Once your order has been cancelled, any sum debited from your payment card by us will be re-credited to your account as soon as possible. If cancelled orders are erroneously delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
How British Flat Shoe can cancel this agreement
We reserve the right to cancel the order if:-
- We have insufficient stock to fulfil your order
- We are unable to obtain payment
- We do not deliver to your area
- A product fault or an error in the product description has been identified
Ownership of rights
All rights, including copyright, in the text, graphics and layout of this website and in all software and software compilations are owned by, or licensed to: TBFSC Ltd.
You are not permitted, without our prior written consent, to copy, transmit, reproduce, publish, display, distribute, store, modify or adapt this website, its contents or underlying software, except for personal non-commercial use.
Accuracy of content
We have made every effort to ensure that the products are fairly described, that the product information is correct, and that the colours of our products are displayed as accurately as possible. However, as the actual colours you see will vary with the quality of your monitor, we cannot guarantee that your display will accurately reflect the colour of the product requested on delivery.
If, on receiving ordered goods, you have any cause for dissatisfaction you may return them via our Returns procedure, which is explained on the Returns page.
We may establish general practices and limits concerning the use of the website and the services we provide, including limits to the size and number of any messages that have been sent, or the duration that any messages may be stored on our website. We are entitled to delete any material from our website at any time, and we will not be liable for deleting or not storing any material that you may transmit to us.
Damage to your computer
The British Flat Shoe Co. make every effort to ensure that this website is free from defects or viruses. It is your responsibility to ensure that you use the correct equipment when using the website, and to protect from anything that may damage it.
Links to other websites
We do not hold any responsibility for any site, or its content, that has chosen to link to us.
Password and security
If you use the site, you are responsible for maintaining the confidentiality of your account and password, and also for ensuring that unauthorised access to your account is prohibited. You should take all necessary steps to ensure that your information is kept confidential to you. If you have reason to believe that this may have been compromised, please contact us immediately.